RMA systems built for IQutech, Anecto and eir
From goods in to the final outcome
RMA stands for Return Merchandise Authorisation. Blocworx connects the original return details with the practical work of assessing, processing and resolving each returned product.
Receive and identify
Book products into the operation. Record serial numbers, quantities, accessories and the return reference, so every unit has a clear identity from the start.
Carry out a visual inspection
Guide staff through your inspection checklist. Record damage, missing components, condition and photographs before deciding what happens next.
Complete functional testing
Record whether the product works as expected. Capture test results, measurements and pass or fail decisions, keeping the findings with the individual unit.
Manage repairs and refurbishment
Assign work, follow instructions and record faults, repairs and replacement parts. Keep a clear history of what was done and who completed it.
Retest and approve
Check the product again after work is completed. Record the results and any approval needed before it can move to packing or stock.
Pack and label
Guide packing checks, confirm the correct accessories and record the packaging and labels required for the next destination.
Dispatch or return to stock
Record where each finished product goes: back to the customer, into replacement stock or to another location. Support repair-to-pool, where tested products become ready-to-use replacements.
Recover parts or scrap
Record why a product is being scrapped, any approval required and the final outcome. Track usable components recovered from the unit and returned to your spares inventory.
Know where every unit stands
See which products are awaiting inspection, queued for testing, in repair or ready to pack. Identify what is holding work up and keep the next action clear.
Keep inspection findings, test results, parts used and approvals together. Review common faults, repeat repairs and turnaround times to improve the operation.
Blocworx’s no-code platform lets us fit the checks, forms and workflows around your process.
Keep the surrounding information connected
Return requests, warranty details, approvals and customer updates stay connected to the work being carried out.
Link your RMA operation with take-back schemes, spares management and quality checks, or bring it into your wider Remanufacturing Execution System (RES).
Relevant repair, component and test records can also help create or update a Digital Product Passport (DPP).
Bring your returns operation together
Give your team a clear process to follow and keep a reliable record of every product handled.
